send by Express Company
Unless otherwise stated, Southern Pride will instruct a shipping company to deliver to the designated “delivery address”.
The freight rate always depends on the destination address, as well as the route between the delivery address and storage location.
The customer is responsible for receiving, unloading and installing the smoker on site and for the gas, electrical and ventilation installation / connection.
Pick up by the customer
The customer would be responsible for taking all precautions to allow a freight carrier or himself to pick up the smoker at the Hürth / Germany warehouse.
The customer is responsible for receiving, unloading and installing the smoker on site and for the gas, electrical and ventilation installation / connection.
Southern Pride recommends that all smokers with straps (attaching material) be secured to the transporter in accordance with the applicable load securing regulations. NO tension belts. DO NOT use chains or straps over the top of the smoker.
Delivery with a lifting platform
The delivery with a lifting platform must be requested during the order.
Damage due to transport
Examine the delivery immediately upon arrival. If goods are received in damaged condition, it is important that you notify the carrier and insist that the damage is noted on the bill of lading. Without this note no claim against the carrier can be asserted. If the damage is very large, it may be necessary to refuse the product, and have it returned to Southern Pride. If any hidden damage is discovered, notify the carrier as soon as possible and request an inspection. If you do not do so, the carrier will not be entitled to compensation. If you acknowledge the undamaged goods to the carrier without having checked these goods, you do so at your own risk and at your own expense.
