FAQs

This is usually caused either by a leak in the gasket around the doors or by an air pressure problem in the smoker’s cooking chamber.

1. Check the door seal and the sealing surfaces to ensure that the sealing surfaces are gap-free when the door is closed and opposite the door frame. If the door seal is broken, replace the gasket, if any part of the gasket surface is bent, align the surface.
2. Check if an exhaust pipe with rain cap is connected. The exhaust air must be open and must not be restricted. The exhaust pipe must not be installed with elbows.
3. The exhaust pipe must comply with the current regulations which your responsible chimney sweep can inform you about.
4. The kitchen area must have a slightly positive air pressure. If the air pressure in the kitchen is negative, it can pull the smoke through the doors and / or the recirculating air outlet.
5. Make sure your supply / exhaust system is switched on. Also check the straps and filters. If the AC system of the building has an economizer, make sure that the outside air openings are open and ready for use.

There are several things that can cause this.1.     The exhaust pipe must be hot to start the exhaust process.2.     Check that an exhaust pipe is properly connected and make sure that the rain cap is one of the open types, not one with small wire holes. They can become clogged with deposits and prevent proper venting.3.     Check if an exhaust pipe with rain cap is connected. The exhaust air must be open and must not be restricted. The exhaust pipe must not be installed with elbows.4.     The kitchen area must have a slightly positive air pressure. If the air pressure in the kitchen is negative, it can pull the smoke through the doors and / or the recirculating air outlet.5.     Make sure your supply / exhaust system is turned on. Also check the straps and filters. If the AC system of the building has an economizer, make sure that the outside air openings are open and ready for use.

This means that the door contact switch is either misadjusted or faulty, causing the smoker to register that the doors are open and prevent the cooking cycle from starting.

1. Check the door lock switch to see if the switch is properly fastened. (The door lock switch is located either in the door’s inner frame above the product’s left door opening (older models). For newer models, it can be found in the right door frame. If the motor is blocked, clean the switch with WD 40 or other suitable products. When testing, be mindful of a “click” sound, to see if the switch is working. In case the problem persists after cleaning the switch, simply replace the switch.
2. If the switch does not jam (you hear “click” sound), check the contacts on the back of the switch with a multimeter to make sure the normally open and normally closed contacts are working properly. – Remove the two screws from the switch holder and pull out the switch. (Smoker must be on) CAUTION: The cables attached to the back of the switch are powered. Connect one lead of the meter to one ground and the other to the normally open terminal of the switch. There should be no voltage displayed. Then connect the cable to the normally closed terminal and 5V DC should be displayed. Replace the switch if it is stuck in one of the two positions.
3. For digital control units, a multi-amp circuit is not complete until the NC contacts are closed because the door is opened. If the contacts are fused, they cannot be activated when the door is opened. In this case, replace the door switch.

Note: When the control circuit is closed and the control display shows “DOOR” even though the door is closed, the smoker will not heat up.

The following is a temporary solution, until you can install a new switch.

Disconnect the connection cable (labeled COM) on the door switch and insulate the cable end to avoid a short circuit. Reinstall the door switch. You can cook normally. Rotisserie, burner and convection fans work normally. When the door is opened, the rotisserie, burner and convection fans remain switched on. You must unplug the device or press the Start / Stop button to stop the rotisserie and remove the product or stop the smoker. If you press the down arrow before opening the door, the smoke extractor will open (as far as Smoke Extractor is present) and evacuate the smoke before you open the door.

This is usually caused by a bad or stuck door lock switch (informing the controller when the doors are open). Other options include a bad SSR on the control panel or a stuck footswitch.

This problem is called a short cycle and can be solved as follows:

1. Check if there is an accumulation of ash around the detonator. If this is the case, remove the ashes so the detonator can feel the flame.
2. The setting of the burner fan motor may be incorrect. The lock on the settings should be set at half or at three quarters.

3. Your detonator may detect the flame. In this case, the detonator must be replaced.

There are several things that can prevent the burner from igniting. Make sure the gas supply to the smoker is turned on.

1. If this is the case, make sure the thermostat is up.
2. Make sure the Smoke extractor is turned off, if there is one.
3. Make sure the product doors are closed.
4. Check the supply line and make sure that gas is available.
5. Verify whether the burner’s fan motor is switched on?
6. Can you hear the spark?

If you have a mobile smoker that uses LP Gas:

1. Check if there is liquid gas in the tanks.
2. If this is the case, it is possible that the gas valve for the tanks has been triggered and needs to be reset. Look at the dome-shaped clear glass display on the top of the gas pressure regulator. If you see the red line more than you see the green line, that’s a good indication that the valve has been triggered to prevent the gas flow to the smoker.
3. Reset the throttle valve of the regulator by turning off the tank valves and at the same time removing the hoses from the tanks (both hoses must be off to reset the valve). Put the hoses back on the tanks and slowly open the tank. Check valves. Check the clear dome-shaped display on the controller to verify that you are now seeing a green line. Turn on your smoker and set the thermostat. It may take several attempts to ignite the burner before all the air is removed from the gas line.

If this is not the problem with your smoker, refer to the burner troubleshooting guide.

Barbeque or Barbeque (abbreviated to BBQ & Bar-BQ; or Barbie, used mainly in Australia and New Zealand; Braai used in South Africa) is a method of cooking meat or poultry, using the heat and hot smoke of fire, wood smoke or hot coal, cooking gas or even electricity. It may include the application of a marinade, various spices or sauces to meat or vegetables. As a noun, it may refer to the meat, the cooking appliance itself (the “barbecue grill” or simply “barbecue”) or to a party that includes such food or manufacturing process. As an adjective, it may refer to foods that are cooked by this method. The term is also used as a verb for the act of cooking foods in this way. Barbecue is usually done in an outdoor environment by cooking and smoking the meat over wood or charcoal. Barbecue restaurants can be cooked in large ovens or metal stoves designed specifically for this purpose. Barbecue has many regional variations in many parts of the world.