My burner does not burn, what’s going on?
There are several things that can prevent the burner from igniting. Make sure the gas supply to the smoker is turned on.
- If this is the case, make sure the thermostat is up.
- Make sure the Smoke extractor is turned off, if there is one.
- Make sure the product doors are closed.
- Check the supply line and make sure that gas is available.
- Verify whether the burner’s fan motor is switched on?
- Can you hear the spark?
If you have a mobile smoker that uses LP Gas:
- Check if there is liquid gas in the tanks.
- If this is the case, it is possible that the gas valve for the tanks has been triggered and needs to be reset. Look at the dome-shaped clear glass display on the top of the gas pressure regulator. If you see the red line more than you see the green line, that’s a good indication that the valve has been triggered to prevent the gas flow to the smoker.
- Reset the throttle valve of the regulator by turning off the tank valves and at the same time removing the hoses from the tanks (both hoses must be off to reset the valve). Put the hoses back on the tanks and slowly open the tank. Check valves. Check the clear dome-shaped display on the controller to verify that you are now seeing a green line. Turn on your smoker and set the thermostat. It may take several attempts to ignite the burner before all the air is removed from the gas line.
If this is not the problem with your smoker, refer to the burner troubleshooting guide.
